Frequently Asked Questions
-
Our dedication to exceptional quality begins with the selection of premium paper. Our fine art prints are meticulously produced using giclée printing on heavyweight (230 gsm) archival smooth matte paper. This paper is not only acid-free but also expertly designed to prevent glare, preserve the artwork's integrity, and resist fingerprints and smudging, ensuring a lasting and pristine presentation.
-
For art prints and canvas wraps, please allow a production time of 4-5 business days. Framed canvas wraps, however, require slightly longer with a production time of 5-10 business days. Please note that shipping time is not included in these estimates.
If you order a combination of prints and framed artwork, you may receive multiple tracking numbers for your order due to variations in production times.
-
For orders totaling $100 or more, enjoy the convenience of free shipping. For all other orders, a standard flat rate of $9.99 applies. Kindly allow 3-10 business days for the delivery process.
-
Should you wish to cancel your order, kindly contact us within the first 24 hours after placing it, and we will make every effort to accommodate your request. Please be aware that as our products are made-to-order, we regret that we cannot process cancellations after this initial 24-hour window.
-
Every product we offer is individually crafted, and as such, we are unable to provide refunds or exchanges. However, if your order is incorrect or arrives in a damaged condition, please contact us within 72 hours, and we will make every effort to rectify the situation to your satisfaction.
